What we collect, and what we do with it

What this policy covers

Gator Custom Mobility, INC (“Gator Custom Mobility,” “we,” “us,” or “our”) sells, fits and services mobility equipment and accessible vehicles in Gainesville, FL. This policy describes how we collect, use and protect information when you visit this site, contact us, register for an account, take part in our text-message program, or use our services.

It replaces the separate policies that used to sit on our two older websites, and it covers both halves of the business — personal mobility equipment and accessible vans — under one document.

We do not sell or rent your personal information.

Cookies and analytics

We keep cookie use to a minimum.

• Essential cookies. Technical cookies needed for the site to work, including page-caching and security cookies set by our hosting and content-delivery providers. If you log in to a client or provider account, a session cookie keeps you signed in.
• Analytics without cookies. Our analytics is self-hosted Umami. It is cookieless, stores no identifier on your device, and collects only aggregate, anonymized usage data — pages viewed, referring site, browser type, country. It cannot identify you personally and does not follow you to other websites.
• No advertising or tracking cookies. We do not use advertising cookies, remarketing tags, social-media pixels, or third-party analytics cookies that track you across other websites. If we ever run advertising that needs them, this page will say so before it happens.
• No embedded third-party content. The map on our contact page is a picture we host ourselves, not a live map loaded from somebody else. Nothing on this site is fetched from another company while you read it. The “get directions” link does go to Google Maps — but only when you choose to click it, and you leave our site to do so.

We do not sell visitor data. You can block or delete cookies in your browser settings. Because we do not rely on non-essential cookies, the public parts of this site work fine without them, though embedded maps and form spam protection may not.

Text messages

Our SMS program is opt-in. You can leave it at any time by replying STOP, and taking part is never a condition of buying anything from us.

Opting in

By giving us your mobile phone number and opting in to receive SMS messages, you give prior express consent — and, where applicable, prior express written consent — to receive SMS messages from Gator Custom Mobility at the number you provide, and you agree to the text-message terms on this page. You can enroll through the forms on this site.

Participation is not required as a condition of purchasing any goods or services.

What we collect for the SMS program

• Your mobile phone number
• Your name and basic contact details, such as an email address, if you provide them
• Consent information, including the date and time, the method of opt-in, and the source, such as a web form
• Any content you send us by SMS — replies, questions, or keyword responses such as STOP or HELP

What we send

We use your mobile number primarily to send messages about our durable medical equipment and mobility products and services, including:

• Order updates, shipping notices and delivery confirmations
• Appointment reminders, service notifications, and repair or maintenance updates
• Account and billing alerts
• Local emergency notices

We will not use your number for unrelated purposes without obtaining additional consent where the law requires it.

Frequency and cost

Message frequency may vary based on your interactions and the services you use. Standard message and data rates may apply from your mobile carrier.

You are responsible for telling us if you change, deactivate or give up the mobile phone number you gave us.

Opting out, and getting help

You can opt out of our SMS program at any time. Reply STOP to any SMS you receive from us to cancel. After you send STOP, we may send a one-time confirmation message to verify your request, after which you will no longer receive SMS messages from us, except as permitted or required by law.

For help with the SMS program, reply HELP to any SMS, or contact us using the details at the bottom of this page.

We will promptly honor opt-out requests and keep records of opt-outs as applicable law requires.

Who sees your SMS data

We may share your mobile phone number and related SMS data with trusted third-party vendors who help us deliver text messages and administer the program — messaging platforms, carrier partners and compliance providers. They are authorized to use your information only as necessary to provide those services to us, and must handle it securely and confidentially.

We do not sell or rent your mobile phone number or SMS interaction data to third parties for their independent marketing purposes.

Your rights and choices

Depending on applicable law, you may have the right to:

• Access and request a copy of the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your information, subject to legal and operational considerations
• Opt out of marketing communications at any time
• Withdraw your consent to receive SMS messages at any time, by replying STOP

To exercise any of these, contact us using the details below.

Children

This site is not directed to children under 13, and we do not knowingly collect personal information from them.

Changes to this policy

We may update this policy from time to time. When we do, we will revise the effective date and post the updated version on this page. If we make material changes to how we handle your SMS data, we may also notify you by SMS, email or other appropriate means. Continuing to take part in our SMS program after a change takes effect means you accept the revised terms.