352-373-9673Mon–Fri, 8:00am – 5:00pm501 NE 23rd Ave, Gainesville, FL
Community resources

Other ways to pay for it

Insurance is not the only route. We participate in several programs outside of it, and this page lists local resources people are often surprised to learn exist.

Vocational Rehabilitation · VA Prosthetics · Special Needs Registry
Florida Dept. of Education

Vocational Rehabilitation

Vocational Rehabilitation is a federal-state program that helps people who have physical or mental disabilities. If you are working, looking for work, or in schooling, it can fund equipment a private plan would refuse.

We are a service provider through Vocational Rehabilitation and we work directly with the client. We supply, install and service the equipment, and we provide adaptive and standard software training alongside it.

Our standard work goes through VR too: manual and powered wheelchairs, vehicle modifications, home accessibility, and other durable medical equipment.

What we supply through VR

  • Computers, peripherals and accessories
  • Software and hardware
  • One-on-one training, adaptive and standard
  • Customized powered wheelchairs
  • Hand controls, vehicle lifts and seating systems
  • Vehicle modifications
  • Home accessibility work
  • Other assistive technology devices
We are committed to our veterans

Veterans Affairs

We are one of the longest-standing VA vendors in the area. That is not a credential so much as a working relationship: we know how the Gainesville Prosthetics office runs, and they know us.

VA’s Rehabilitation and Prosthetic Services sets the national policy and runs the programs for medical rehabilitation, prosthetic and sensory aids services. That is the department your equipment is authorized through.

Other companies will tell you to get hold of Prosthetics before they will touch anything. Sometimes you cannot wait. If you have lost your keys or need a minor adjustment, come in and we will get you moving again.

The VA process can feel long. Set against private insurance, the quality of the service and the coverage is not comparable.

What we provide through the VA

  • Complex powered wheelchair fittings, repairs and adjustments
  • Custom molds and seating systems
  • Hand controls
  • Vehicle lifts for scooters, powered wheelchairs and manual wheelchairs
  • Wheelchair ramp van conversions
  • Equipment delivery and setup
Step by step

How a VA job actually runs

Gainesville Prosthetics has been through changes to staffing and procedures. The overall process is the same as it always was.

  1. Prosthetics is notified of the issue.
  2. They send a 1090 to a vendor, which is what allows the vendor to submit a quote for the repairs needed.
  3. The VA weighs the cost of the repair against the cost of a new unit and decides whether to repair or replace. That metric exists to keep the overall cost of the program down.
  4. Once a purchase order reaches us, we move forward with what was requested — a scooter delivery, a repair, or a vehicle modification.
  5. Major services need authorization from the appropriate department first. Even items ordered for a veteran and drop-shipped to our location need authorization before we can release them.

New to the area?

Call the Prosthetics Hotline at 352-548-7463 and leave a voicemail with your issue and your information. They will get a 1090 issued. If you want us to do the work, say so on the voicemail.

Call Prosthetics 352-548-7463Call us 352-373-9673

Before you accept a denial

You may have other options

Insurance is restrictive in ways people do not expect. It does not treat use outside the home as a primary indication of need, and some plans will class a scooter as a convenience rather than equipment you require.

If you are a veteran, if you are employed, if you are looking for work, or if you are in schooling, one of the programs on this page may be able to help where your plan will not. Call us and describe your situation before you give up on it.

Call 352-373-9673

Worth knowing about

Resources you may not know exist

None of these are ours and we cannot speak for them. Names, programs and contact details change, so check before you rely on any of them.

Center for Independent Living

ADA Paratransit, Employment Services and Solutions, Sign Language Interpreting, High School High Tech, a Durable Medical Equipment Closet, and Ramp Construction Projects.

The HONOR Center — Veterans Affairs transitional housing

Hope, Opportunities, Networking, Outreach and Recovery. A facility in Gainesville running comprehensive homeless programs: Permanent Supported Housing, HUD-VASH, Grant and Per Diem Transitional Housing, Health Care for Re-Entry Veterans, and Veterans Justice Outreach.

UF SmartDriver Rehab

Driver rehabilitation services for the greater Gainesville area and throughout north-central Florida. Being able to operate a vehicle is often the whole of somebody’s independence.

Insulin help

A resource for anyone struggling to pay the rising cost of insulin. Nothing to do with mobility equipment, and we have kept it on the list anyway.

Local non-profits

  • ALS Association
  • ALS Foundation
  • Muscular Dystrophy Association
Emergency management

The Special Needs Program registry

19 county emergency management offices

The Special Needs Program is a registry of people who have special medical needs and may need emergency sheltering or evacuation assistance in a disaster. Registering puts you on your county’s Emergency Management Program and alerts emergency response services that you may need help before, during or after a disaster.

Registration is free and must be updated every year. An old registration is not a current one.

Register through your county’s special needs registry. Call the emergency management office for your county using the numbers here, and more information is published on the official Florida Disaster website.

Gator Custom Mobility is not an emergency service company and cannot assist you during an emergency.

County emergency management phone numbers

Emergency management phone numbers by county
Alachua352-264-6500
Baker904-259-6111
Bradford904-966-6336
Citrus352-746-6555
Clay904-284-7703
Columbia386-758-1383
Dixie352-498-1240
Gilchrist386-935-5400
Hamilton386-792-6647
Hernando352-754-4083
Lafayette386-294-1950
Levy352-486-5213
Madison850-973-3698
Marion352-369-8100
Putnam386-326-2793
Sumter352-569-1660
Suwannee386-364-3405
Taylor850-838-3575
Union386-496-4300
If you have to evacuate

Going to a special needs shelter

A special needs shelter should be used as a place of last refuge. You may not receive the same level of care you receive at home, and conditions in a shelter may be stressful.

The shelter expects a caregiver to come with you and to stay with you throughout your stay. A caregiver may be a relative, a household member, a guardian, a friend, a neighbor, an employee or a volunteer.

What to bring

This is a suggested list. Check with your assigned shelter to confirm what you need to bring and what they cannot accommodate.

  • Identification and current address
  • A copy of your plan of care, if you have one
  • A medication listing, including the dose, frequency, route, time of day and any special considerations for administration
  • An equipment and supplies list, including the phone, beeper and emergency numbers for your physician, your pharmacy and, if applicable, your oxygen supplier
  • Necessary medical equipment and supplies
  • Do Not Resuscitate Order (DNRO), if applicable
  • Bed sheets, blankets, pillow, folding lawn chair, air mattress
  • Prescription and non-prescription medications for at least 5 to 7 days, and oxygen for 5 to 7 days if needed and shelter space allows
  • Special diet items, non-perishable food for 5 to 7 days, and 1 gallon of water per person per day
  • Glasses, hearing aids and batteries, prosthetics and any other assistive devices
  • Personal hygiene items for 5 to 7 days, including adult diapers, colostomy supplies and the like
  • Extra clothing for 5 to 7 days
  • Flashlight and batteries
  • Self-entertainment and recreation items such as books, magazines and quiet games
  • A labeled shoe box or other small closed container to hold most of the smaller items above, so they store easily and stay to hand

What everyone using a shelter needs to know

  • The space allotted to you includes the space for your caregiver. A special needs shelter can accommodate only one caregiver at a time. Any other family members, friends and so on should go to a regular shelter.
  • The caregiver must provide his or her own bedding.
  • Caregivers who regularly assist you at home are expected to continue providing the same care in the shelter.
  • Service dogs are allowed in the shelter. Check with the local Emergency Management office to see whether other pets are permitted.
  • Bring food items as listed above. It is possible only sparse meals will be provided.
  • Smoking is not allowed in the shelter.

Not sure which one applies to you

Most people arrive here having been told no by one funding source and not knowing there is a second. Tell us what you need and who has already turned you down, and we will tell you which of these is worth your time.

Call 352-373-9673

Mon–Fri, 8:00am – 5:00pm. Closed Saturday and Sunday.